Website Forums

Using the Forum features in Odoo 16 Community Edition provides a valuable way to facilitate discussions, support, and knowledge sharing among users. Here’s a guide on how to use these features effectively:

1. Installation of the Forum Module

Note: the Forum Module is installed on JAMS as part of the Website features, but if that isn't the case - we can install it for you as follows:

• Navigate to the Odoo Apps dashboard.
• Search for "Forum" in the apps search bar.
• Click on the 'Install' button next to the Forum module.

2. Configuration of Forums

Once installed, you can configure your forums:

• Go to the Website application.
• Select 'Forum' from the dashboard or menu.
• Click on 'Configuration' and then 'Forums' to set up different forums based on topics or needs.
• You can create a new forum by clicking on 'Create'. Here, you can name the forum, assign responsible users, and set visibility options (public, private, or on invitation).

3. Managing Forum Options

Each forum can have specific settings managed:

• Tags: Useful for organising discussions. You can create and assign tags within the forum configuration.
• Badges: To incentivise engagement, you can create badges that users earn for participating actively in the forums.
• Moderation Tools: Set moderation rights for users to keep the discussions clean and on-topic.

4. Using the Forum

To use the forum:

• Access the forum via the Website app where all forums are listed.
• Enter a specific forum to view all posts or start a new topic.
• Click on 'New Topic' to start a discussion. You can title the thread, add detailed descriptions, and include multimedia elements.
• Use the rich text editor to format your posts with tools like bold, italic, bullets, and embedded links.

5. Participation and Interaction

• Users can reply to existing topics by clicking on the topic and then 'Reply'.
• Users can quote others, edit their posts, or thank others for useful posts.
• The community can upvote or downvote answers, aiding in highlighting the most useful contributions.

6. Moderation and Maintenance

If you have moderation privileges:

• Monitor discussions for any issues such as spam or inappropriate content.
• You can edit or delete posts, manage tags, and also approve or block users from posting if needed.

7. Monitoring and Analytics

• Odoo provides tools to track engagement and activity within the forum.
• Access analytics from the Forum dashboard to see statistics on posts, views, replies, and user activity.

8. Integration with Other Modules

• The Forum module integrates well with other Odoo modules like Email Marketing for notifications and CRM for customer engagement and support.

By setting up and managing the Forum in Odoo 16 Community Edition effectively, you can create a vibrant community that supports knowledge exchange and enhances user engagement. This setup encourages both customers and staff to collaborate and share insights, leveraging collective knowledge to drive solutions and innovations.