How do I raise a support ticket?

Overview

You can use the Junari portal to do the following:

• Log tasks (tickets) which will then be categorised as either a bug, minor change request, agile story (task within your project) or general enquiry

• Comment on tickets and upload files

• Monitor / view the latest updates on support tickets and general enquiries

1. Accessing your customer portal

You can access the Junari portal at the following address:

https://portal.junari.com/

If you do not already have a login for this, please contact support@junari.com requesting access.  Once granted we will send:

• A link to the portal

• Your username

• Your password

2. Logging a new support ticket

From the portal home page, click the "Open Support Tickets & Feature Requests" button

Under support tasks you will be able to log new tickets, you can do this by using the button below:

Clicking on this will allow you to enter the details of your ticket, once logged Junari will either categorise this as an agile story, bug, general enquire or minor change request. 

Once finished simply click "create task" and you will be able to see task in the portal