FAQs

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We're gradually moving selected FAQs to this online knowledgeable, from this original document .

Can user-defined fields be created by the user? (e.g. we will need to add data fields to council records that are unique to our CALC)

Yes, it’s possible to add custom fields that can be used for Address Book entries and all Membershi…

Can we include Zoom links in our online events?

You can use each Event's automated emails to achieve this. Associate a fixed zoom link with each Ev…

Do all users have the same level of permissions? What are the/What options are there for different access levels?

There is a lot of customisability available for each individual user, although in the early release…

How do I raise a support ticket?

Overview You can use the Junari portal to do the following: Log tasks (tickets) which will then be…

How long does it take from date of order, to “switching on” for each CALC?

It varies based on each ALC’s requirements, and how many have signed up to a tranche. After Suffolk…

How much can we customise the system for our own specific use?

Most dropdown lists in the system can be categorised - including for example: Enquiry Categories. 9…

How will our existing data be imported into the new system, and is that included as part of the set up costs, or do we have to start from scratch?

Data Import is included as part of each ALC’s initial investment - and we will use “reasonable” jud…

Implementing the JAMS website for your CALC

Pre-implementation Please confirm this to be a requirement during your implementation Notes If you…

What integration is there with Office 365?

You can add links to Office 365 folders via the Website CMS (Website Designer). Note: Ensure that a…

What support package is included?

The monthly fees include: Hosting (i.e. highly secure storage of the system itself, and your data,…